DESIGNING SERVICES THAT MEET THE CHANGING NEEDS OF PEOPLE FLEEING FROM WAR IN UKRAINE

THE CHALLENGE
Design services that meet the changing needs of people fleeing from war between Russia and Ukraine.

CONTEXT
It had been over a year and a half since the conflict in Ukraine began. Three months after the outbreak of the war, UNICEF ECARO Poland office engaged Common Thread to conduct research and develop services using Human-Centered Design principles. These efforts aimed to address the urgent needs of Ukrainian refugees who had escaped the conflict and were now residing in Poland.

SOLUTION
We designed a modular service blueprint designed for deployment across UNICEF service centres, state-run operations, and community-led initiatives. We also developed supplementary tools to enhance service provision and uptake.

DESIGN PROCESS
We adhered to a comprehensive Human-Centred Design process. Our approach encompassed the Discovery, Define, and Design phases.

Please click on the visuals to explore the narrative in detail. Scroll to the end to read my reflections and key learnings.

Credit: All photographs are courtesy of Common Thread. Faces of individuals in other images have been obscured to protect confidentiality.